I signed up for a 30-day free trial and unfortunately missed the transition to the paid annual membership due to a lack of reminder emails. After noticing the charge, I contacted support and explained it was an accidental signup. They stated that refunds are against their policy but offered an extra year of membership instead. I politely declined, as I didn’t want the service, and my follow-up messages went unanswered. While I understand the policy, I was hoping for more flexibility given my situation.
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