I booked a vehicle from the service for the period of November 24 to December 2, but when I arrived a day early, the airport kiosk processed a separate one-day rental and added personal accident insurance without my consent. I had already declined all optional coverage for my main nine-day booking. I was also misinformed about keeping the same car for the entire rental period. When I visited the office the following morning, I discovered that the unwanted insurance would also apply to the longer rental. The staff's advice was misleading and left me feeling taken advantage of. Although the financial loss wasn't significant, it didn't align with the positive reviews that influenced my choice. I hope the company rectifies this for future customers.
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