Suppose to have two helpers. Only one showed up. He was unable to follow directions before we met. He showed up 1 1/2 hours late. Once he met us, he did a wonderful job. We gave him a nice tip because once we got together, all went very well. Our new sofa weighed about 260lbs and because he was by himself, my wife and I had to help him. It was very tough for us. My wife had just had surgery and I am partially disabled. Overall a very frustrating experience before we met him but things got better after we me him and he helped us. I called customer service several times and gave them instructions. NONE were followed. I have no clue how they were unable to follow my wishes. Dolly is a wonderful idea but unfortunately, our experience is less than acceptable. Thanks!
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Dolly was created to re-imagine the big and bulky moving and delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.With nationwide operations in 45 cities, and millions of moves and of deliveries completed, we are the leading on-demand delivery service trusted by retailers like Best Buy, Williams-Sonoma, The Container Store, Crate & Barrel, and Extra Space Storage.
In 2024, Dolly joined the Taskrabbit family, fueled by our joint passion for creating helpful, easy-to-use services that bring customers back time and time again. Founded in 2008, Taskrabbit is a digital platform that connects people seeking help with household tasks—such as furniture assembly, TV mounting, help moving, and home improvements—to skilled, reliable Taskers in their communities. Together, Dolly and Taskrabbit aim to transform the moving and delivery experience for customers. See more
