I have been without access to my upstairs bedroom and bathroom for twelve days now, sleeping in my electric chair for 12 nights. Parts are apparently delayed, and I had to follow up every day for 10 days, including two Sundays. The last update indicated parts would arrive on 01/10/25 and the engineer would come on 02/10/25 at 9am. I was told I would be the first job, yet here I am at 12:20pm still "WAITING" for the engineer. This company has poor communication and does not prioritize their customers' well-being. Unfortunately, a local council pays this company to fix disabled equipment, but the service has been far from satisfactory. You expect support, not frustration, but they seem to lack understanding and accountability. The manager has been quite disrespectful.
Claim your business profile now and gain access to all features and respond to customer reviews.
If you have mobility issues, a quality stairlift can help you regain your independence. We also provide vertical lifts and different hoists to give you complete mobility in your own home. For more details, contact Dolphin Mobility South on 01202669194, 01276856060 for Head Office Surrey and 01617079995 for Manchester for a free no obligation survey. When leaving a review we politely ask you mention which of the branches you have dealt with as we have franchised branches nationwide.See more
