Customer service is shameful
Really disappointed as I got cover for my washing machine it takes a week to call someone out and the time slot we were given we didn't recieve as they had my number wrong. I still had planned for someone to be home during the time they gave and the engineer came early then left whilst I was at a GP appointment (despite me telling them the time this was).
Tried to put in a formal complaint and they said "i wasn't home" which I was at the time they had given me 🙃 would never pay for this service again and cancelled my cover as it wasn't worth it. Pay £80 and get a local engineer put next day to save yourself the stress.
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