Review Time
Do not buy a plan with this company! They have been slowly increasing the rate of my plan over the years I have been with them and have not informed me once. I have recently realised I have been paying 20 pounds a month for a 6-7 year old TV that is probably worth about 50 quid now. I raised this with them and they have done nothing.
I do understand all the companies are booked and busy, but I was at least able to get connected to the technician coming before the day scheduled and he at least try to troubleshoot me, and was able to know exactly the problem and show up with the part on the day of the appointment got it fixed and working, I loved that and hope they see how much they are growing and can have more technicians at the same Caliber of Jose who shows knowledge and professionalism at all times, so we consumers don't have to wait too long for the service.
Many household items are covered which is great . I’ve been with D&G for a number of years and although the price has increased , it’s still worth the monthly payments to protect your day to day appliances .
The guy the comb was great but it was only 2 weeks before the last visit. There was a sock stuck in the pipe so the time before he hadn't cleaned it properly but there's a hole in the drum where the socks were going down and that was the second drum. What was only placed about 6 months ago so now I have to wake another 3 weeks for a new drum.
I recently needed a tumble dryer repair. The engineer was most helpful and extremely professional. The repair was diagnosed then another appointment to install new parts. I was kept informed and the engineer arrived on time and the extensive repair carried out. The engineer made sure everything was neat and clean after he finished. A very good service. I couldn’t be more pleased with D&G and Miele.
26 days since we took the plan out we still do not have a working fridge freezer!
26/1/26 - Took out the Replace & Care Plan for my fridge freezer which was freezing food solid in the fridge. Appointment arranged for 29/1/26 for an engineer.
29/1/26 - Engineer attended and wrote off the machine
30/1/26 - Ordered new machine via Domestic & General
5/2/26 - New appliance delivered which was dented - was taken away by the delivery drivers along with the old non working machine which had been written off.
6/2/26 - I called to arrange for a new appliance to be delivered
13/2/26 - New appliance delivered and installed by AO. We were told to leave the appliance for 4 hours before switching on.
14/2/26 - Turned the machine on. The alarm was going off all of the time and no light. The doors did not close properly either as had not been installed correctly.
16/2/26 - Emailed AO regarding this. They arranged for fitters to attend on 22/2/26 - this was the earliest day!
16/2/26 - Received a text message from Domestic and General regarding delivering a new appliance. Called straight away to advise we had a device delivered by AO on 16/2/26 and asked them to cancel the order. Was advised that I needed to do this myself! I explained that Domestic and General had arranged this and it was your responsibility to cancel it. Like the majority of calls, I had on hold for a long period of time and experienced long silences on calls. I was advised that the delivery of the additional fridge freezer on 18/2/26 was now cancelled. I advised on the call that I wished to raise a complaint.
17/2/26 - Received a call, this was not from your complaints team as I had expected. I was advised that no complaint had been raised and that I would receive a phone call to discuss within 5 working days.
18/2/26 - Received a call from delivery driver to deliver new fridge freezer! Clearly this wasn't cancelled as your end!
22/2/26 - AO fitters attended - Fridge freezer had not been fitted correctly and also the sensor was missing from the fridge door.
24/2/26 - My mobile phone rang once then the person hang up. I tried to call back however, the number was for out going calls. Called and was given the number for the complaints team. I called twice, First of all I spoke with "Lndeka?" how was absolutely hopeless and lacked any customer service skills and empathy. She read the response to my complaint which had been closed off without having a conversation with myself!! I have been offered only £78 compensation regarding the issues. she refused to pass me to a manager, initially refused to give me her name and did not respond to me during the call which resulted in long silences! She then ended the call. I then called back again and was given an email address to raise this further.
AO are attending tomorrow to install a new fridge freezer. Hopefully, this resolves the issue. Since mid January 2026 we have not had a working fridge freezer. We took the plan out on 26th Jan - nearly 4 weeks ago and you have failed to supply a working item.
I also raised a complaint in June 2019 which was never resolved as you failed to send me a form to complete for loss of food. I have attempted to raise the complaint again and was told to claim on my home insurance for something which was your fault! I was also told we are now using a different system. I have sent a copy of my initial complaint letter via email a number of times.
It absolutely blows my mind how Domestic and General operate. The majority of your customer servicing teams don't have a clue on the basic skills to deal with customers. I believe your call centre is based in South Africa. I do not want to speak with anyone from the team based in South Africa ever again!!
Our dishwasher kept powering on by itself. Mitchell communicated very well and was on time. He did an excellent job which didn’t take long once the part came in. Great service.
Customer service is shameful
Really disappointed as I got cover for my washing machine it takes a week to call someone out and the time slot we were given we didn't recieve as they had my number wrong. I still had planned for someone to be home during the time they gave and the engineer came early then left whilst I was at a GP appointment (despite me telling them the time this was).
Tried to put in a formal complaint and they said "i wasn't home" which I was at the time they had given me 🙃 would never pay for this service again and cancelled my cover as it wasn't worth it. Pay £80 and get a local engineer put next day to save yourself the stress.
It saddens me to write such a negative, yet honest review of what we once believed to be a fantastic company. Last week, we arranged for a routine service, as per monthly plan. All systems were working well, but a service was due. After the engineer left it quickly became apparent that our heating and hot water had stopped working; furthermore, our boiler was now leaking. We are a vulnerable household with a baby and a child with medical needs, therefore it goes without saying that hot water is a necessity in our house, alongside heating during the winter months. I made contact with Domestic and General who agreed to fix our boiler seven days later, despite being them at fault and we pay for emergency 24hour repair cover. I explained this was not what we paid for and that we were a vulnerable household. I asked if we could be provided with emergency heaters, to which I was told no. I asked if a third party could repair our heating as we were desperate and my baby was not sleeping in the cold, again, we were told no. I made three hours worth of calls the next day, passed from pillar to post, to be told contradictory messages and constantly hung up on. By this point I was desperate, cold, unable to keep my children fully warm and incredibly upset that we had been left in this situation through no fault of our own. I believe this is a breech of contact as we pay for emergency repair. Fast forward to today, 4 days after the engineer broke our boiler and we are still no further forward. We have been told someone will come out in three days time. After getting upset on the phone, we were told a third party could arrange a repair and they’d pay £150, but by this point it was the weekend and a call out would be far more expensive, leaving us out of pocket when I’m on maternity leave, again through no fault of our own. The customer service I’ve received has been nothing short of horrendous. I’ve been hung up on, passed from colleague to colleague, kept on hold for hours and basically told they’re sorry, but we will have to live without hot water and heating until they can get an engineer to us - in at least one week’s time. This has had a significant impact on my baby and my four year old with complicated health issues. I wish we had never taken up this policy.
I had my washing machine insured with D&G for over 8 years, never needed to call out until recently.
First call out the engineer did a few things that he hoped would fix the machine, unfortunately it didn’t, and made it more noisy, other problems also continued. Requested another repair. This engineer said he would need to order a new cabinet and control panel, wait another week, still no real
Issue at this point as the machine was still usable, just extremely noisy, and took longer to complete a cycle than it was supposed to.
Engineer arrived the following week with parts, attempted to fit the machine, still wasn’t fixed. He told me he thought the new control panel was now faulty and left in a hurry after telling me I won’t be able to use the machine now until he comes back and he didn’t know when that would be. I was left with water all over the kitchen floor and a broken machine with a half filled drum of water.
Spoke with customer services who were extremely helpful and said they would write the machine off rather than have me wait more time just to find out the machine can’t be fixed on the next visit.
As my machine is over 8 years old, that model is no longer available so I was offered a list of alternatives.
All alternatives don’t come close to the standard of machine that I had.
They base the band for replacement value on how much your machine would be worth at the time of it being written off. That has never been made clear to me. We have 4 appliances covered with domestic and general and every time I have taken out a new policy I have been informed that if the item can’t be fixed they will replace it with a product the same or to the same specifications as the current item.
So when it comes to a washing machine, as long as the drum capacity matches what you currently have, they believe they’re meeting their conditions. So I’ve insured a £750 machine for over 8 years, the last 12 months payments were £19 per month for the washing machine alone, and now I need it replaced, I’m offered a replacement to the value of £389. A £400 machine is never going to be the same specification as a £750 machine, but D&G don’t care. They don’t care that it’s actually the engineer that broke the machine entirely and that we’ve been without a machine for over 3 weeks now.
I will be cancelling all policies with domestic and general for all items now. Absolutely pointless paying for the protection when it’s not what they lead you to believe when you sign up to the policy. Complete waste of money over the last 8 years. I wish I had just saved that money each month over the years to replace the machine myself. So I am now left having paid insurance for the last 8 years to be let down by them when we needed the cover, and given the lowest band value to replace my current machine, so I will need to spend hundreds on the upgrade fee to get anything near what I had before. I’m gutted and feel very let down by them.
And now to top it off, I’ve chosen a replacement to only find out I have to wait over another week, so that will be over 4 weeks in total with no washing machine.
Had I not had insurance through D&G for the item, I would have replaced it myself straight after there were problems and not left without. Not sure what I’ve actually been paying for.
Claim your business profile now and gain access to all features and respond to customer reviews.
verifiedbusinessloans.co.uk
tapcheck.com
99home.co.uk
creditpros.com
cryptoside.tech
ppatax.com
globalfinance.co.nz
britanniarescue.com
firstmortgage.co.uk
buyboxhq.com