I have 5 business accounts. Every month I mail an envelope with 2 checks and 5 coupons with instruction on how to apply the funds. Very often my payments get misapplied to the wrong accounts. I started writing the account numbers on the checks(the numbers are VERY long). I still have an issue with misapplied funds. When I brought it up to your CSR, I was told I should pay online. She also said that a machine processes my checks. And she wasn't too sure how it works either. I asked if I can mail 5 envelopes inside one larger one but she didn't know how the machine would handle that either. I don't trust my bank account information being entered on your 3rd party hosted website so I am not paying online. I prefer to pay by check. I'd like to have my accounts combined but no one will do that either. I refuse to mail 5 envelopes. I am going to paper clip and staple(several times) so that an actual person has to look at my payment to process it. Please get it together and get this process streamlined!
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