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It is between 2:00 - 3:09 am ,the power is out at 1050 Belle Orchard Ln. Suffolk VA. I've been on phone now going on 20 min. Can't reach customer service ,no one will answer. This property is ( 100 ) percent in the dark ,and our power company " seems also to be in the dark ." THIS IS NOT WHAT I CALL COSTOMER SERVICE HAS EVERONE AT THE POWER COMPANY BEEN LAID OFF ALSO ??? MY # 757- 537 7651 ,MS. FREEMAN .,"
worst service ever. have no office in the county (state) cut service off due to said hadn't received $59 payment by mail that i offer, give the confirmation number myuhc sent that posted same day, this was on 8th, phone agent advised had to the 10th. advised a 75-year-old senior citizen on oxygen no place to go could careless
I have 5 business accounts. Every month I mail an envelope with 2 checks and 5 coupons with instruction on how to apply the funds. Very often my payments get misapplied to the wrong accounts. I started writing the account numbers on the checks(the numbers are VERY long). I still have an issue with misapplied funds. When I brought it up to your CSR, I was told I should pay online. She also said that a machine processes my checks. And she wasn't too sure how it works either. I asked if I can mail 5 envelopes inside one larger one but she didn't know how the machine would handle that either. I don't trust my bank account information being entered on your 3rd party hosted website so I am not paying online. I prefer to pay by check. I'd like to have my accounts combined but no one will do that either. I refuse to mail 5 envelopes. I am going to paper clip and staple(several times) so that an actual person has to look at my payment to process it. Please get it together and get this process streamlined!
Most expensive, most surges and unexplained power outs, worst support, refuse to respond to problems, etc. They offer outage verification letters but last 5 requests refuse to send. Technician called once left message “not sure if you called or if there is a problem but call me back if so”. Called left messages, no response 3 months later. Truly horrendous monopoly experience. Wish we had the previous provider back!
Dominion is awful, they hate you as the customer. They buried our lines because it was suppose to be more reliable than the line running from the pole. They had workers open my fences and just trespass on my property, They even tried to get hundreds of feet of easement of my property. We never signed, they still buried the line, now we have outages every week. It takes forever to get our service back, it’s summer time and we have a toddler in the house. Dominion wants the most money and offer the least of services. They are a monopoly and should be taken over. Absolutely awful company!
We lose power every time it sprinkles. It takes HOURS to restore. In 2 months we’ve lost power no less than 4 times. One time for 48 hours resulting in the loss of hundreds of dollars in food. It’s unacceptable we can’t have a little rain without the reliability of electricity especially as temps reach 100 degrees. I’m so fed up with dominion.
Lived here for 4 years, always paid my bill on time. For no good reason they just turned my power off. When I called, they told me they had some kind of information that said I had moved out! That should NEVER happen.To make matters even worse, the problem was that someone called and said they were moving into my address. Obviously giving them the wrong address. They did not check to see the accuracy of their information, and just shut off my power. And they are not going to do anything to correct the problem going forward! So I could call them up and say I was moving into any address I wanted to and they will shut off that person's power. What kind of customer service is that?To their credit, they turned the power back on right away, but offered nothing but 100% lame excuses about why they turned it off in the first place.
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