Point blank. Better service needs to be provided to your customers. We deserve better than the dropped call, inaccurate information given by customer service reps, and follow up for customer service issues.I moved into a house the builder already had the power on it was in their name. All I needed to do was call Dominion to transfer the account into my name. I called day 3 of moving in since there's a grace period to set everything up. I was assured that everything was all set then 2 days later I no longer have power because the account is not setup the right way. I then spent at least 3 hours getting transferred then disconnected. Multiple times I was told that my meter was not connected to the correct account with no way on fixing it besides transferring me to nowhere. I finally spoke to a supervisor who told me that my service would resume later that night. FALSE! It took 3 more calls the following day to get the power turned back on.Now 3 months later I've been calling because the website/app says I have a $0 for a bill. It also said that the account is no longer active, I finally got through to get the account turned back on, but the representative didn't stick around long enough for me to double check her work.More training is needed, better systems too.
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