Absolute shocking company I've ordered a guitar as I'd like to start learning so I placed a order and after couple days I see the tracking said "attempted delivery calling card left"so I politely dropped Donner a email asking when it will be delivered to have the most generic rude reply stating "could you please just wait" and due COVID19 and weather delivery could be delayed which was not the question as Item HAS been attempted, so after that shocking exchange I received my guitar and my mistake I've ordered a right hand instead of left silly me so I've emailed them to do a simple exchange if possible which I receive a email with left hand options .. great so I click onit looked great then it says out of stock ! So I've had to email them saying it's not in-stock then i send 3 more emails asking for refund each time I'm getting different person replying with some generic email finally I get a email saying " would you like to keep the guitar and we offer you a £9 refund" I mean is this a joke 🤣 why would I keep a right hand guitar when it's right handed and I'm left surly a music company understand this so I reply I just want a refund and now I have to send detailed pictures which have to be viewed then I possibly can't return I mean what sort of S**T show is this company I've now gone of even wanting to learn guitar after this drama please guys use another company don't waste your time !!!!!!...... UPDATE AND REPLY TO DONNER !!! ..... another generic pointless reply I've alright stated I've ordered a right hand guitar... And I've sent atleat 4 emails asking what happens next you asked me to send photos which I've done 4days ago and still heard nothing at all but you quick to reply on here ???? ... Honestly your a joke of a company just go round In circles saying how sorry you are but never get anywhere !
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Donner is a young musical instrument brand Founded in 2012.
Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission.
You make the music. We help you get there.
