I tried to cancel an order from Donner well before it was picked up from the warehouse by UPS. I didn't receive a reply to my emails until after the order was delivered. Donner subsequently contacted me by email, excusing not replying sooner due to being too busy with their sale. I was offered a 10% credit. I do not want a credit. I replied, I sent multiple emails and submitted a form on Donner's website requesting an RMA, etc., to enable me to return the order. I also stated that, because Donner admitted fault in not cancelling the order due to being too busy with sales, I should not have to pay for return shipping. I also stated that I did not open the box; the seal is intact. I attached photos of the box showing all sides and the intact seal. Donner has not responded. I also attempted to phone Donner at the phone numbers published by Donner on its website; Donner is not taking any calls at any of their phone numbers. I also messaged Donner's customer service through Donner's Facebook page; A bot replied with a boilerplate message, not customer service. If Donner does not reply to me with an RMA, etc., to enable me to return the order and refund the full purchase price and taxes, I will contact the credit card company and file a chargeback because of Donner's non-compliance with its order return policy.
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Donner is a young musical instrument brand Founded in 2012.
Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission.
You make the music. We help you get there.
