Absolutely do not buy from this company.
I purchased a £500 keyboard. Which when it arrived was faulty parts were cracked. When we tried to put it together (before spotting a damaged pieced) the stand was so wobbly it would never hold the weight of the keyboard) mdf not solid wood.
I requested a refund and return. They only offered 20% and told me to keep the product.
It took around a month for them to accept it back. It was returned originally purchased 15th December 2025. I have had a 4 month ordeal for them to give the money back. And only just had the refund.
Many are complaining about the quality of the stand. If you read the warranty it is rendered useless because they added what is not covered damage through the transportation which makes it difficult to claim money back.
Luckily I got my money back but only after about 50 emails exchanged.
The one piece was clearly damaged in the manufacture process.
I lost the protection fee thank god that was on £10.67.
I wouldn't touch this company with a barge pole. 500 quid and 4 months wait for a refund. And they were refusing to cooperate with the disputed transaction after they had the item back.
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Donner is a young musical instrument brand Founded in 2012.
Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission.
You make the music. We help you get there.
