The coffee is great quality. However, I can no longer rely on the company to actually ship my order. I've had to cancel 2 orders due to extreme shipping delays (though they always charge my card as soon as the order is placed).My most recent order was placed on Oct 8. By Oct 22, the order still had not shipped. When I contacted customer service to ask about the delay, this was the response I received:"Thank you for contacting us. We apologize for the delay. We estimate your order will ship next week. We can offer you a full refund if you wouldn't like to wait. We are waiting for a shipment of coffee coming from Colombia and your order will be shipped as soon as we get it.You can also reach out to Darron Burke, our founder, directly, at dburke@ burkebrands.com to help expedite your order."It was a red flag when they suggested I email the founder directly. Why should I need to do that? I decided to wait a few more weeks. By Dec 15, the order STILL had not shipped, so I canceled for a full refund.I will not be ordering from them again. Which is sad because this was my favorite decaffeinated coffee for many years.
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