Had been a subscription customer since 2020 (5lb bag of Organic Med Dark roast beans), Have had a few delays but nothing crazy bad. Skip to 2024 absolute distaster! July and August orders never came (they debited my debit card on file though) Multiple emails, got a reply it would be shipped in a week. Never shipped, 7 phone calls that just went in a loop back to the main menu when trying to leave a message when choosing orders. Ended up disputing the 2 charges with my bank. Finally refunded. A very sad breakup with Don Pablo, Turned multiple friends on to them years back. I have been a loyal customer for 5 years almost. Very sad because I loved there coffee!!
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