Took my 2020 Chevy Blazer through the Brentwood, CA location Friday 8/1/2025 at about 6:40pm and the car wash smacked my driver's side mirror so hard that it broke the internals that hold the glass in place (the part used for adjusting the mirror). The car sent into the wash behind me was so close I couldn't use the air dryer, since I didn't have any towels I drove home (about 5 minutes away) to dry my car. As I was pulling away I noticed that my mirror was jammed forward and so popped it back in place before pulling out onto Sand Creek Road. When I looked at my mirror all I could see was the sky. I used my mirror controls on the door set it back to where it should have been.When I parked in my driveway I spent about 5 minutes toweling off the water, I had left my driverside door open during this time, when I was finished and closed my door the mirror fell out, only being held in by the wiring for the turn signal and impact side markers.The manager is claiming the damage did not occur due to the car wash even though he stated that you can see on their videos that the machines hit my side mirror so hard it forced the mirror all the way forward. The manager is denying any responsible because I left the property before realizing that the impact had caused significant damage stating that all damage claims are automatically denied if you don't notice the damage immediately on their property before leaving.The manager refused to give me the regional manager's name or contact information and said that it's against at their policy to provide any of that information to customers. He admits to seeing video of the car wash striking my mirror hard enough to force it forward and stated that this happens all the time and never breaks the glass or internals. He accused me of changing my story about the series of events, rewording what I said to make it sound like I had been touching the glass when it broke. He strongly insinuation that I broke the mirror myself within those 10 minutes after exiting the car wash. Even after showing him the video of me pulling into my driveway, drying off my car and the assembly falling apart when I closed the door for the first time. I showed him time stamped photos of the damage (before I realized it was actually broken) taken in the parking lot before leaving.
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