Review Time
The folks that work at the wash do not help you, ultimately I believe that is where the mishap happened (deleted an old car and added new license plate) and they tell you to call the 800# and you get a message to call again later, no one to answer the 800 customer service #. So essentially you are left there needing a wash and can’t have it even though you have a membership. So I paid to add a car I already pay for and I was told I couldn’t get that refund. Why on earth would you not refund that?
And now I get these emails that say it’s resolved?
MEMBERSHIP CANCELLED. The absolute worst experience.
I drive across town now to go to another place and it’s worth it.
As a previous customer of Suds in Redlands, I was a little disappointed when my son changed our membership to quick quack because it did not wash it as well and it certainly didn’t dry it as well! So I’m hoping by doing a review that the company will evaluate this and look at it because there are several other people that have responded the same way
The folks that work at the wash do not help you, ultimately I believe that is where the mishap happened (deleted an old car and added new license plate) and they tell you to call the 800# and you get a message to call again later, no one to answer the 800 customer service #. So essentially you are left there needing a wash and can’t have it even though you have a membership. So I paid to add a car I already pay for and I was told I couldn’t get that refund. Why on earth would you not refund that? And now I get these emails that say it’s resolved?MEMBERSHIP CANCELLED. The absolute worst experience. I drive across town now to go to another place and it’s worth it.
I've been a member of Quick Quack for many years, at first when they opened, they were an awesome car wash, amazing experience. Lately, they don't really cut it, my car never leaves their wash clean. Today, I dropped the kids at school and thought I'd wash the snow off my car. However, I didn't realize I needed to update my credit card on file and I didn't have my purse on me. The attendant, would not let me through the wash, he refused service to me and was quite rude about it. This was at the Highland location off Timp, rude little blonde boy was the only person that I could see working. Instead of actually using customer service skills, and reminding me that I could go into the app and update my card, he made me turn around and leave. LOL, really? There isn't a shortage of car washes here in Utah, and you can better believe I will NOT be frequenting this business ever again. I've canceled my 3 car monthly membership and will happily pay someone else :)
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't drive. I learned from their Customer Service that I must have added that car to my account. I did not. She looked up that June was the only time I had that car in. The frustrating part is that the only thing Quick Quack would do is apply credit to my next months bill, and I was out of luck the other 5 months I was billed. Such a big corporation and they wouldn't make it right.
STAY AWAY if your car is more than 5 years old. I've been a customer for years. I recently went through their wash and the front wiper arm was damaged. The staff recognized the issue and an incident report was filed. The claim was rejected due to my car being more than 5 years old. They're lost a loyal customer due to this horrible customer service experience.
This company is shady AF. For about a year I was paying for their premium car wash “experience” $35/mo . Finally, I realized that I don’t use it enough to make it worth my while. I cancelled online and they popped up with a free month . I accepted. Why not. Well, I got charged again a month later. So I called to complain and get my money back and they said “ when you accepted the free month, it automatically charges you again after that free month and since you accepted it, I can’t give you your money back.” It must have been the tiniest print because I never saw that. I never used it and it’s only the second day of the month. I just find it terrible service for any company to trick someone who is cancelling into continuing a membership. Super shady. Horrible business practice. Not to mention, my car was never clean the first time through and left permanent streaks on my new car.
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scratches on the top and sides of the roof both sides. The damage was not noticeable immediately after first wash but after 6 months of washing the marks are clearly visible. It is a new car and there is no other way it could have gotten identical scratches on both sides of the roof.I cannot recommend this place and strongly suggest going elsewhere if you care about your car’s finish.
Claim your business profile now and gain access to all features and respond to customer reviews.
