Buyer be warned:
After months dealing with Doogee, I strongly advise caution, especially if you expect warranty support to mean anything.
I bought a Doogee V31GT with extended warranty. It had a screen defect from early on and later developed a charging/data port failure. When I returned it under warranty, I had to pay international shipping myself. Despite Doogee’s stated 14–45 day repair timeframe, my phone was held for months with vague, conflicting explanations about where it was and what was happening.
Communication was poor and repetitive, with key points ignored — including the fact the device contained important personal data.
I was eventually pushed into a paid “upgrade” that was represented as US$150, but I was charged significantly more, including for add-ons I did not trust or meaningfully agree to.
To make matters worse, the replacement phone was stopped by New Zealand Customs due to Doogee declaring an incorrect value, triggering an importer licence requirement — entirely their error.
As of now, I have received neither a usable replacement nor a refund. The original phone is still unusable. The extended warranty was meaningless. I would not buy from Doogee again.
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