Review Time
Right from the first day I got to know about a doogee on Twitter I fell in love with the product. Doogee is one of the phones that is going to beat Samsung Apple products in the market so they are coming up with a very unique features in their phone at their the first country to produce a phone with 10000 capacity and this is wow and their fund can also charge another phone with other products have been able to come up with this unique idea 5G products are the world-class products they are. I don't think I will use any other product apart from DJ the first time I made an order so I didn't receive it I ordered again and I got it. Doogee is wow and I'll forever be using doogee.
Buyer be warned:
After months dealing with Doogee, I strongly advise caution, especially if you expect warranty support to mean anything.
I bought a Doogee V31GT with extended warranty. It had a screen defect from early on and later developed a charging/data port failure. When I returned it under warranty, I had to pay international shipping myself. Despite Doogee’s stated 14–45 day repair timeframe, my phone was held for months with vague, conflicting explanations about where it was and what was happening.
Communication was poor and repetitive, with key points ignored — including the fact the device contained important personal data.
I was eventually pushed into a paid “upgrade” that was represented as US$150, but I was charged significantly more, including for add-ons I did not trust or meaningfully agree to.
To make matters worse, the replacement phone was stopped by New Zealand Customs due to Doogee declaring an incorrect value, triggering an importer licence requirement — entirely their error.
As of now, I have received neither a usable replacement nor a refund. The original phone is still unusable. The extended warranty was meaningless. I would not buy from Doogee again.
Buyer be warned:After months dealing with Doogee, I strongly advise caution, especially if you expect warranty support to mean anything.I bought a Doogee V31GT with extended warranty. It had a screen defect from early on and later developed a charging/data port failure. When I returned it under warranty, I had to pay international shipping myself. Despite Doogee’s stated 14–45 day repair timeframe, my phone was held for months with vague, conflicting explanations about where it was and what was happening.Communication was poor and repetitive, with key points ignored — including the fact the device contained important personal data.I was eventually pushed into a paid “upgrade” that was represented as US$150, but I was charged significantly more, including for add-ons I did not trust or meaningfully agree to.To make matters worse, the replacement phone was stopped by New Zealand Customs due to Doogee declaring an incorrect value, triggering an importer licence requirement — entirely their error.As of now, I have received neither a usable replacement nor a refund. The original phone is still unusable. The extended warranty was meaningless. I would not buy from Doogee again.
Bought my aging, infirm wife a model U10 tablet. In order to register the product online you need IMEI number. The way to get the number is to dial a sequence of characters into the dialer, the tablet does not come with a dialer. Contacted support, they wanted a video, a video? What video? The device does not have a numerical battery indicator, guess you have to guess. So, turns out that this device does not have an IMEI. Took pictures of the device, the box and sent it as an attachment via email with all the information, purchase number, dates and now I'm waiting for reply that I don't really expect. I've had good experience with Xiaomi and Oukitel, but this Chinese company is one to stay away from.
Bought a tablet from DOOGEE Jan2024.However 20 mths later it will not charge.Contacted Amazon who contacted DOOGEE for me.DOOGEE only send generic automated responses and will not honour the 2 yr warranty.Disgraceful Customer Service and company has no honour.
I have purchased S119 , I liked it's features like memory and ram and battery size , and one of the features of this device the rear screen, and after using the device less than one month I found that the rear screen is hanged and not responding, and when talked to the local agent in JORDAN they informed me that you have to make a manf reset to solve this issue, neither that the solution is not logical but I have tried it,but finally the problem still the same, and I have contacted the Doggee mother company to explain the subject and to find me a solution but the same thing happened and asking me to make manf reset.I don't recommend the device to any one since you will pay for features are not working
I ordered a phone on their website and paid for extra shipping, expedited, 3 - 6 days. It is now 8 days or 6 business days later and despite numerous messages to them, I don't even have a shipping confirmation, let alone a date for the arrival. But the money has been taken from the account... I will now have to get the bank to claw this back, very annoying. The reason I ordered a Doogee again is because I have had the Doogee S97Pro for three years and the phone has been perfect! I have been very happy with their last product, but not at all with their customer service.Update: They have now answered, apologized and immediately offered a full refund, or to send the phone with a small refund as an apology. So when they finally did get in touch, it was good. Based on the experience with their other products, I will continue using Doogees.
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