doola.com

Chaotic Operations & Worst Customer Support. Not worth the price at all!

Summary: If you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic. If you leave it to them, you'll end up with missed deadlines, serious compliance mistakes, and a total disaster. The operations at Doola are seriously messed up, and I regret renewing my subscription with them after they assured me they would pay attention, but now they are not.Sure, their marketing is great, but behind the scenes, there are significant cost savings by putting all the work on a few team members. The result? serious mistakes, email responses after weeks, and missed deadlines. Specifically, we encountered the following issues:1. Mishandling of Sensitive Documents: As our formation process was finished, we received our documents in the portal, and to our surprise, the certificate of filing was in someone else's name instead of our name. I immediately contacted our account manager, Betty, who assured me she would look into this issue as a priority. Three business days went by, and we were literally ignored before I started emailing everyone and managed to get their attention. 2. Wrong Tax Advice: On multiple occasions, we were given wrong tax advice, asking us to file for the year when we were not supposed to.3. Very bad customer support / Ops. support: We wanted to file taxes on time and emailed them for 2 months straight, only to receive a response one week before the deadline stating they were filing for an extension, with no draft or submission in sight. So overall, if you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic.

Date of experience: Mar 09, 2026