Review Time
My experience was smooth and very user-friendly, especially as a first-time user. The entire process was clear and well-organized, which made it easy to follow from start to finish. What stood out the most was the customer support team; they were responsive, professional, and truly one of a kind.Most importantly, the platform helped turn an idea into action, which is always the most exciting part of any journey.
Summary: If you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic. If you leave it to them, you'll end up with missed deadlines, serious compliance mistakes, and a total disaster.
The operations at Doola are seriously messed up, and I regret renewing my subscription with them after they assured me they would pay attention, but now they are not.
Sure, their marketing is great, but behind the scenes, there are significant cost savings by putting all the work on a few team members.
The result? serious mistakes, email responses after weeks, and missed deadlines.
Specifically, we encountered the following issues:
1. Mishandling of Sensitive Documents: As our formation process was finished, we received our documents in the portal, and to our surprise, the certificate of filing was in someone else's name instead of our name. I immediately contacted our account manager, Betty, who assured me she would look into this issue as a priority. Three business days went by, and we were literally ignored before I started emailing everyone and managed to get their attention.
2. Wrong Tax Advice: On multiple occasions, we were given wrong tax advice, asking us to file for the year when we were not supposed to.
3. Very bad customer support / Ops. support: We wanted to file taxes on time and emailed them for 2 months straight, only to receive a response one week before the deadline stating they were filing for an extension, with no draft or submission in sight.
So overall, if you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic.
Summary: If you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic. If you leave it to them, you'll end up with missed deadlines, serious compliance mistakes, and a total disaster. The operations at Doola are seriously messed up, and I regret renewing my subscription with them after they assured me they would pay attention, but now they are not.Sure, their marketing is great, but behind the scenes, there are significant cost savings by putting all the work on a few team members. The result? serious mistakes, email responses after weeks, and missed deadlines. Specifically, we encountered the following issues:1. Mishandling of Sensitive Documents: As our formation process was finished, we received our documents in the portal, and to our surprise, the certificate of filing was in someone else's name instead of our name. I immediately contacted our account manager, Betty, who assured me she would look into this issue as a priority. Three business days went by, and we were literally ignored before I started emailing everyone and managed to get their attention. 2. Wrong Tax Advice: On multiple occasions, we were given wrong tax advice, asking us to file for the year when we were not supposed to.3. Very bad customer support / Ops. support: We wanted to file taxes on time and emailed them for 2 months straight, only to receive a response one week before the deadline stating they were filing for an extension, with no draft or submission in sight. So overall, if you are signing up with them, it's your job to tell them when to do their tasks and how to do them correctly. Not only this, you will have to constantly remind them to get your work done because everything at the backend is chaotic.
I had a great experience with Doola. The whole process was smooth and well organized, and everything moved along quickly without any unnecessary delays :)What really made the difference was my contact person at Doola who was always attentive, super responsive, and very easy to communicate with. Every question I had was answered clearly and fast, which made the entire experience stress-free. It felt like I was genuinely supported, not just going through an automated process.Overall, I’m very happy with the service and would definitely recommend Doola to anyone looking for a reliable, efficient company with excellent customer support.
Doola is Absolutely Amazing! From our video calls with Riley (and we had a few with many questions) to customer service with Oriana regarding a form for our EIN #, we have not been disappointed. Doola has been quick to respond in all issues and concerns. We are so happy that we went with Doola; being from Canada we saved money and know that we are in good hands. We are so happy that we made the right choice and we can verify that you won't be disappointed.
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