I hired Doola to set up a single-member LLC, but they made a serious mistake by drafting my Operating Agreement as if it were a multi-member company. This has significant legal and tax implications for me. When I contacted their team to fix it, their representative Satinder K only changed the document title, but the content and articles of the document still described a company with multiple members. This level of unprofessionalism is completely unacceptable for a company offering these services.After weeks of emails, the representative told me that I should make the necessary changes myself, which is absurd since I paid for a professional service, not to correct their mistakes. It is completely irresponsible to ask me to modify a legal document on my own, without proper guidance, when they should have provided me with the correct document from the beginning.Additionally, I paid for them to handle my BOI filing, yet I keep receiving urgent emails asking me to complete it, even though I have already done so twice. They warn that failure to submit it could result in $500 daily fines, causing unnecessary stress and uncertainty. I still don't know if the form was properly submitted or not.This level of inefficiency and lack of accountability has wasted my time and caused unnecessary frustration. I urge Doola’s management to take responsibility for this situation, correct their mistakes, and provide me with the proper Operating Agreement I paid for. As a customer, I am deeply disappointed with a company that claims to provide top-quality service but has failed to meet even basic professional standards.
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