Caution advised! I've always appreciated the purses from the company. I ordered a small purse in steel blue on 11/9/25 and received it on 11/13/25. While it’s a lovely purse, it had noticeable defects with visible creases in one spot. I reached out to the company and was willing to exchange it, but they wanted to charge me another shipping fee. They refused to refund the original shipping cost. They mentioned that if I provided photos of the defect, they would credit the return shipping fee, which they did, but I still lost $10.17 with nothing in return. I disputed this with my credit card company, but they stated it was their policy. This is a poor policy; if a customer receives a defective item, the company should cover the shipping costs. I plan to file a complaint with the Better Business Bureau. It’s not just about the money; it’s the principle!
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Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
