I don’t even want to give them one star; this company feels like a scam. I ordered a bag, opened the package, and didn’t like it. I called customer service to return it, and they sent me a return label. After waiting for my refund, I received $436 instead of the $456 I paid, losing $20 for no clear reason. This policy is ridiculous, and customer service didn’t inform me about it. When I tried to speak with a manager, they claimed they couldn’t help. This company is truly unprofessional and appears to prioritize profit over customer satisfaction.
Claim your business profile now and gain access to all features and respond to customer reviews.
Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
