The bag I received was beautiful, but it went on sale shortly after. The customer service was lacking when I requested a price adjustment or credit toward my next purchase. Customer service is as crucial as product quality, and due to this experience, I won’t be purchasing from the company again. One representative said they don’t offer adjustments at all, while another mentioned they do but only within a certain timeframe. This inconsistency is troubling.
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Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
