I have often shopped from the company’s website, but this last experience has been a nightmare and will definitely be my last. My order from November 2025 was marked as delivered, but it was stolen from my porch. I attempted to resolve the issue multiple times through a chatbot and spoke with a representative several times. A month later, the company still refuses to satisfactorily address the issue, offering no replacement or refund. I'm extremely disappointed as a customer; I've never faced such a situation before, and now I'm left with a total of $351 for items I never received. The company now feels like a scam with terrible customer service.
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Dooney & Bourke is a company specializing in fashion accessories, such as handbags, luggage, bracelets, watches, and briefcases, as well as a limited clothing line, which includes sweaters, shoes, jackets, and scarves.
