When it goes right it’s great, which is most of the timesWhen it goes wrong it feels like you just had your identity stolen. It’s impossible to cancel things, don’t ever “double dash” you aren’t guaranteed to get both things. Nobody can help, nobody. It’s like a pass the hot potato around while you have an 80 dollar charge on your card.Ultimately, the parent company SHOULD be responsible for all mishaps, make refunds to customers when needed and do their own investigation. It’s not my responsibility to figure out why the restaurant messed up, or did my driver get lost, etc etc etc. there is no way I can tell where the fault lies and I have nobody to assist me when issues arise, everyone’s hands are tied (or at least that’s what they say)Like mentioned before, you will just feel like a scammer took your credit card info and did what they wanted when it goes bad.Company should just stop this BS because they are WAY too expensive for these kind of issues to be left unresolved.Placed a double dash order, immediately one of the places kicked an item off (supposedly the store was out of stock) not sure who lied there but it was definitely in stock, maybe they kicked it because they didn’t want to have to deal with alcohol? The other was for mixing sodas we didn’t need if we had nothing to mix them with. Tried to text with driver, they were responsive, they said they couldn’t cancel it, and it would not let us cancel it either, so I figured if I had them coming I would click the button left for double dash and add a pizza, at the same time I guess the driver was trying to get the sodas marked as out of stock to help us ditch the broken order, I was hungry, my wife was frustrated because there was not enough time to add her order so she did another from another restaurant. Then door dash decides oh shell is out of those sodas you didn’t want so we auto redirect it to a dollar general and then it’s on its way? It was one big cluster over just wanting a bottle of whiskey with some mixers early knowing in a few hours we would order something else for dinner. We even made sure the commonly stocked whiskey had an alternate replacement of the larger bottle if the smaller was out of stock, the liquor caused all the chaos, I guess rule of thumb is to make sure your liquor cabinet is properly stocked before you have that first drink and refuse to drive yourselfThat evening we literally had 2 drivers at our house at the same time with a 3rd a stop sign away.Driver and parent company need employer / employee relationship, this self employed stuff is just an excuse for them to doge responsibilities and blame.Now can I fault any of these drivers, no, the problem exists with the parent company and its web application (and probably the drivers app too)
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