I bought a replacement toner cartridge for my laser printer from this company, under the impression that I was getting an environmentally friendly product. I chose a cartridge that had a photo of the original shipping box, assuming it was an OEM item. To sum it up, what I received was an original cartridge refilled with subpar toner. Customer service claimed the poor print quality was due to my printer, which was not the case. After dealing with poor quality, the toner ran out much sooner than any previous cartridges I’ve used. Frustrated with the lack of quality and responsibility from this company, I requested a refund, but they said the refund period had passed. When I asked for a prepaid return shipping label to recycle the defective cartridge, that request was denied. Based on my experience, I find that this company does not provide reliable products, does not honor its policies, and engages in environmental green-washing. Proceed with caution.
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