After the assessment, I was charged the amount without prior approval, the messages I have received are in the name of another person (Mike), it does not allow me to sign in or create an account to review my case with my personal info, they are supposedly sending my medications to the billing address without confirming if it was my delivery address, I have tried to change the address and it does not allow me, even though my address registered in Doou is correct. It has been a nightmare to try to communicate and stop sending or at least accessing my data, I communicated by chat and a bot told me that they would change my shipping address, but I cannot verify it either and I do not receive any communication. I still do not have any confirmation emails or bills for my card. Lousy service. I want to be reimbursed, it is an extreme mess.
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DooU is Canada's first frictionless healthcare platform.
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