I ordered a Rier Walker Overcoat (€585) described as "brand new and unworn." Before buying I specifically asked them to verify mint condition. They confirmed.The coat arrived with a stretched buttonhole, loose yarns, and heavy creasing. I contacted RIER directly — the brand's founder reviewed my photos and confirmed the damage was from "hanging for a long time on a hanger" and that the item appeared "tried on a few times already."Dope Factory dismissed the manufacturer's assessment and refused to acknowledge any issue.Returning from Japan was an ordeal. Despite four written confirmations that I was "welcome to return" and an offer to generate a return label, they later claimed no formal authorization existed once the box arrived.The final insult: they deducted €235.50 from my refund for Italian customs charges. The Poste Italiane paperwork shows they filed the return as a standard business purchase instead of a return of previously exported goods — ignoring their own original export invoice that would have qualified for a duty exemption.Of €585 paid, I received roughly €300 back. The brand says it wasn't new. The store says it was. I'll trust the people who made the coat.Update: The store replied claiming the return was "outside the standard deadline." This is false — the item was delivered on February 9 and the return was requested on February 10, one day later, well within their 14-day return window.If you're an international buyer, avoid this store.
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