Amazing company, provided you don't require any returns or any assistance from Customer Service.Returned goods which was fine, but was charged 56% of the value of the goods in import taxes to return the goods back to their country of origin in Italy. I realise that this is Customs and not Dope Factory's doing, but Dope Factory didn't seem to want to help or assist - nor were there any warnings on their website about the exorbitant cost to the customer for sending a return. Ultimately, it's the Customer Service one receives when experiencing an issue that either keeps a customer for life or loses them forever. In Dope Factory's case, it was the latter.After multiple attempts to get Dope Factory to assist in resolving, I was told "we send the goods on a DDU basis, that's why we are cheaper". Well a 56% impost to return selected high value goods doesn't make you cheaper, it makes you an outrageous rip-off!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Dope Factory presents a dynamic, contemporary urban selection of the most influential brands of the fashion scene.
