Firstly let me say, our heating was working perfectly before. We had an engineer come out to do a gas safety check and boiler service on 1st December 2025. The engineer was very nice but after all was done. We noticed we didnt have heating anymore. They never checked before leaving if everything still worked. I rang them back and another engineer came a few days later to check and said it was probably some other part located in the under stairs cupboard that would need replacing. Though he never looked there and only at the boiler. He also said we would 100% be able to still have heating by operating it directly from the boiler instead of the thermostat. Again nothing checked to see if this was the case or not. He left and we still had no heating and what he said would 100% work, didn't. I had to ask for my gas safety inspection certificate to be sent to me and when they sent that, they sent a quote for this part which was their best guess as to a fault but hadn't actually looked at it. So I tried to ascertain why they leave without ensuring we have heating at 1st visit and how we know its this part. Is that the first one in troubleshooting? etc.etc.They said basically it could be anything and they would need to do that then if that didnt work try something else at £60 an hour + vat. So anyway 4 days later and I asked if we could please just get the heating working again and when could the engineer attend to replace the part. . . . . SilenceI chased again . . . . SilenceI chased again now a week and a bit without heating. I have two disabled autistic daughters who have now been in a freezing house for over a week. Finally they come back, saying that me stating that the heating was working before they attended (which is the truth) insinuated that they broke it and they will never return to us again.Wow, customer service hey. I didnt even get to raise a complaint and they threw their toys out the cot. Imagine if they received a complaint.
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Call 01202 668822 for plumbers in Bournemouth, Poole, Christchurch and Dorset. Boilers, bathrooms, drains, leaks, gas safety checks and emergencies.
