Review Time
We had a radiator installed in our bathroom and some pipework completed by Dorset Plumbing. They were very transparent around costs of the works and the quality of the work completed was very good. Vince and the team were very helpful and gave us some advice around our faulty boiler also which was very appreciated. We will certainly be using them again for any plumbing works.
We had a radiator installed in our bathroom and some pipework completed by Dorset Plumbing. They were very transparent around costs of the works and the quality of the work completed was very good. Vince and the team were very helpful and gave us some advice around our faulty boiler also which was very appreciated. We will certainly be using them again for any plumbing works.
We had water trickling down our kitchen wall, Dorset Plumbing sent out a member of their team, she was very professional, respectful, polite and very efficient. This is the third time in five years we have used the Company and have been very pleased with their work and costs. We will continue to use this Company in the future when plumbing is required.
Needed an urgent gas boiler service as part of our house sale, and was delighted with the ease of the online appointment booking, clear pricing, helpful follow-up communications and a friendly engineer, who did a great job. Very impressed. Happy to recommend and would certainly use Dorset Plumbing again.
I recently had my boiler serviced by Dorset Plumbing , and I couldn’t be happier with the experience. From start to finish, the service was professional, efficient, and completely hassle-free. The engineer arrived right on time, was polite and knowledgeable, and took the time to explain what he was doing and why.The work was carried out thoroughly, and I was given clear advice on how to keep everything running smoothly. It’s rare to find a company that combines great customer service with genuine expertise, but [Company Name] absolutely delivered.I feel confident that my boiler is running safely and efficiently, and I’ll definitely be using them again in the future. Highly recommended!
Firstly let me say, our heating was working perfectly before. We had an engineer come out to do a gas safety check and boiler service on 1st December 2025. The engineer was very nice but after all was done. We noticed we didnt have heating anymore. They never checked before leaving if everything still worked. I rang them back and another engineer came a few days later to check and said it was probably some other part located in the under stairs cupboard that would need replacing. Though he never looked there and only at the boiler. He also said we would 100% be able to still have heating by operating it directly from the boiler instead of the thermostat. Again nothing checked to see if this was the case or not. He left and we still had no heating and what he said would 100% work, didn't. I had to ask for my gas safety inspection certificate to be sent to me and when they sent that, they sent a quote for this part which was their best guess as to a fault but hadn't actually looked at it. So I tried to ascertain why they leave without ensuring we have heating at 1st visit and how we know its this part. Is that the first one in troubleshooting? etc.etc.They said basically it could be anything and they would need to do that then if that didnt work try something else at £60 an hour + vat. So anyway 4 days later and I asked if we could please just get the heating working again and when could the engineer attend to replace the part. . . . . SilenceI chased again . . . . SilenceI chased again now a week and a bit without heating. I have two disabled autistic daughters who have now been in a freezing house for over a week. Finally they come back, saying that me stating that the heating was working before they attended (which is the truth) insinuated that they broke it and they will never return to us again.Wow, customer service hey. I didnt even get to raise a complaint and they threw their toys out the cot. Imagine if they received a complaint.
I rang Dorset plumbing and within an hour had a wonderful man called Ben at my door to give an assessment…despite being in a more rural area. We had a quote the same day (!!), and by the next day had an agreed start date for complete boiler replacement, I must add that they pulled out all the stops due to my elderly mother living in an attached annexe.We were lucky to have the amazing Jet, a highly skilled heating engineer, and someone we felt immediately comfortable with. She was prompt, friendly, and so easy to get along with. This is vital when having someone in your home. She was also kind and attentive to my mother, who would often come out and chat to her. We now have heating and hot water!!! I cannot praise this company enough!! Sadly I feel it’s very rare to get such amazing service from a local provider.Special mention to Max and Angel, for their amazing customer services, and regular phone check-ins to make sure everything was going well. This a fantastically well run and conscientious company!!!!Thank you Team, we are so grateful ❤️
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Call 01202 668822 for plumbers in Bournemouth, Poole, Christchurch and Dorset. Boilers, bathrooms, drains, leaks, gas safety checks and emergencies.
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