They take Canadian taxes when ordering and then don’t declare they do when shipping on the declaration. It has happened repeatedly and they don’t learn! Hence in the end you have to pay the taxes twice and fees on top once customs from CP in Canada gets it. Customs Canada insists on their money and that Dose of Colors is not authorized to charge taxes and hence I should request my taxes back from Dose. Therefore I requested Dose to refund it . Hence upon telling this to Dose Customer Service they basically kept insisting they need to collect the taxes and refused to return it even though I paid it again here! Eventually totally not responding. Rude and incompetent CS named Axel who does not understand it’s their fault in reality! Seriously awful CS experience. I was not even rude just explaining they should own their mistake and they don’t deserve to keep that money since I paid it again. Ridiculously idiotic and unprofessional attitude! A first. All other companies who screwed up this declaration stuff were easygoing and realized it’s their fault. This level of audacity and incompetence is new to me. Never buying there again!
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