Extremely disappointing experience with product quality and customer service. My sister placed order through their official app, but the products arrived in unacceptable condition:Packaging seal was broken and crudely re-tapedFacewash arrived completely unsealed - a serious hygiene and safety concern for skincare productsSerum bottle was only half-filled - clearly a quality control failure, not transit damageCustomer service has been equally frustrating:In-app support feature doesn't workEmail responses are generic and dismissiveThey're trying to pass off product quality issues as "packaging damage"When I explained that unsealed skincare products pose safety risks and half-filled bottles indicate quality control problems, they still refused to acknowledge these legitimate concerns. This isn't just about outer packaging - it's about product integrity and customer safety.I've requested a replacement or full refund and given them 48 hours to resolve this properly. If a company can't ensure basic product quality and respond appropriately to valid concerns, it raises serious questions about their standards.Would not recommend until they improve their quality control processes and customer service approach. There are many other reliable skincare brands that actually care about customer satisfaction and product safety.
Claim your business profile now and gain access to all features and respond to customer reviews.
