I have been a loyalty customer for months now , with each order exceeding 100 euros. One month ago I received a product , specifically their electrolytes and for some reason it had an awful taste, like it has gone bad. I contacted the customer service and they told me to send it back and they will refund me the money and also the transportation costs once they receive it.However after contacting several couriers I was told that the shipping price will be 50 Euros and so I contacted the customer service to confirm that they will pay the costs. However they completely denied what they said and said that I will need to pay for it! Keep in mind the original package price was only 50 Euros this time…I asked them if there was another way to be refunded , either via a discount code , extra credits to use for the next purchase etc their answer was no, they could only give me 34 points.. and when I asked if I can use them on the products I am ordering they said no again! Only some juices and toothpaste! Completely unreasonable They lost a customer!
Claim your business profile now and gain access to all features and respond to customer reviews.
doTerra is a multi-level marketing company based in Pleasant Grove, Utah that sells essential oils and other related products.
