I was eager to try two new products during the November BOGO promotion, but I ran into issues because the time zone was not specified in the email, website advertisement, or on the ordering page. This left me in California, nearing midnight, desperately trying to understand why my order wouldn't process. I want to share my review and concerns to inform others. The company did not clarify Mountain Time during their promotion, leading to order rejections for customers in different time zones, including mine. Their website was inconsistent, notifications were misleading, and customer support neglected accessibility concerns. I've submitted complaints to relevant authorities to help prevent similar experiences for others. Note: If anyone encountered similar problems during the BOGO promotion, particularly regarding time zone issues or website errors, consider filing your own complaint. More reports can increase the chances of regulatory action.
Claim your business profile now and gain access to all features and respond to customer reviews.
doTerra is a multi-level marketing company based in Pleasant Grove, Utah that sells essential oils and other related products.
