An absolutely horrible experience. I will alway, always recommend against this company!
Such a nightmare! I'm just a consumer. I never planned on selling their products or be a part of the company or anything like that.
I got a few oils for my kids with a free diffuser. I thought "oh, nice" and looked forward to it. The oils came without the diffuser. When I reached out to the customer service, they said I wasn't qualifying for one when I clearly remember it was there in the cart.
Anyway, I wanted to return the products since it was very misleading. Spent half a day shooting emails back and forth on how to do a return, and it was so complicated. And then in the end of the day they just sent me a simple link for the return. I don't understand why they didn't do it right from the beginning.
When I said I wanted to delete my account permanently and never do business with them again, they said I need to fill out a termination form. A termination of contract... What contract? I never signed any contracts, I just wanted to diffuse some oil in the bedroom. I can't believe there's no simple delete button.
The structure of the company is very complicated and difficult. I never ever want to deal with them again. Very, very disappointing!
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doTerra is a multi-level marketing company based in Pleasant Grove, Utah that sells essential oils and other related products.
