Ordered on 18th December, website showed delivery within 1-2 business days. Assumed that there would be some delay due to Christmas. Called on 27th December and was told that it would definitely be delivered by Saturday 29th. This is already one week late. Called them today and was told that the product was never sent to Doublepoint from their supplier in the first place and that only yesterday did they place another order on another supplier. Now I am being told it will definitely arrive by THIS Saturday. Asked politely for a discount and was told they can give me 3% off for waiting 14 days on a 1-2 day order. Quite insulting. Told them about the fact that I placed this order at another Dutch vendor before for the same product and they called me the same day to tell me that my order wouldn't be delivered until the first week of January so I cancelled and placed an order with Doublepoint instead. The product was €10 more expensive at Doublepoint. I informed them about the price difference because of their "lowest price guarantee" and was in response offered a whopping 6% discount. On a €99 order. I am an audio technician and this order was placed as a gift for someone. However, I am still looking to buy more equipment to complete a studio and another home hifi setup. Obviously this won't be with Doublepoint.This company has very low standards and their prices and policies make no sense. Whatever unreliable suppliers they depend on, when something goes wrong I expect to be at the very least informed about it in advance. Their customer service are not provided with enough information and if they are they can't actually do anything to help you.I have now called them three times and emailed them as well, and the result is that they refuse to honor their own price policy, and as "consolation" for waiting 16 days IF the order even arrives, I get €6 back from €99. This is a joke.
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Het team achter Doublepoint heeft een ware passie voor audio. Geluid waar je kippenvel van krijgt, waar je je helemaal in verliest. Wij worden meteen enthousiast als we audiofielen zoals jij ontmoeten.
Doublepoint is ontstaan uit een liefde voor twee dingen: internet en audio. Het ene was ons werk, het andere onze hobby. En wat is er mooier dan je werk en je hobby te combineren? Het resultaat is een moderne en gebruiksvriendelijke webwinkel met een assortiment om van te smullen.
Onze productkennis en ons respect voor jouw gehoor vertalen zich in een fijn gefilterd productaanbod. Alleen de meest hoogwaardige audio-apparatuur verdient een plekje in onze virtuele schappen. Apparatuur waar je nog vele jaren van kunt genieten.See more
