Review Time
Before ordering, I had read many negative complaints about Doublepoint on MyDealz, including claims that products were not shipped and customers eventually had to recover their money through Visa or PayPal chargebacks. Since this was my first order, I decided to give them the benefit of the doubt. In hindsight, I regret not taking those warnings more seriously.
I ordered an AV receiver on 8 January with an advertised shipping time of 1–3 days. On 14 January I contacted customer support for an update but received no reply.
Doublepoint states that emails are answered within 1–2 business days, but my first email has now gone unanswered for a month, and my second message (sent via their contact form) has also received no response after a week.
The tracking link they provide for the expected shipping date is also utterly useless, as the date is repeatedly pushed back with no explanation.
DoublePoint has taken my money, has not shipped the receiver (despite still advertising 1–3 business day delivery) and do not respond to emails.
Before ordering, I had read many negative complaints about Doublepoint on MyDealz, including claims that products were not shipped and customers eventually had to recover their money through Visa or PayPal chargebacks. Since this was my first order, I decided to give them the benefit of the doubt. In hindsight, I regret not taking those warnings more seriously.I ordered an AV receiver on 8 January with an advertised shipping time of 1–3 days. On 14 January I contacted customer support for an update but received no reply. Doublepoint states that emails are answered within 1–2 business days, but my first email has now gone unanswered for a month, and my second message (sent via their contact form) has also received no response after a week.The tracking link they provide for the expected shipping date is also utterly useless, as the date is repeatedly pushed back with no explanation.DoublePoint has taken my money, has not shipped the receiver (despite still advertising 1–3 business day delivery) and do not respond to emails.
I'm happy with how my late delivery issue handled, they have very good customer service which i hear the same from my friends who purchased from Doublepoint before. Special thanks to Maarten for reaching me out when needed and answering me fast.
I paid €6,666.55 and to this day I have neither received the goods nor my money back. I’ve had to chase them repeatedly, and communication has been slow, inconsistent, and felt like stalling rather than real support. Even after providing the information they requested, the process kept dragging on with no clear timeline and no reliable updates.This has been an extremely frustrating experience and completely unacceptable for such a large amount of money. A reputable business should not require customers to send multiple reminders and threats of escalation just to get a basic resolution.Avoid this company unless you’re willing to risk losing time, dealing with poor customer service, and being left without the product or a refund.
Unfortunately the same experience as many people here. Ordered a standard receiver that would be a 2nd hand model on 21/11. Despite showing a 2 day delivery i heard nothing for 2 weeks. After contact by whatsapp (not working) and 10+ phonecalls i was finally contacted with a story about a robbery and that a new unit would be ordered, as otherwise 'a box would need to be build to ship the 2nd hand receiver'. Promises to call me back did not materialise and a new deadline was not respected. Cancelled my order and asked for a refund after almost a month. Stay away from this shop.
Update: Nachdem ich eine Trustpilot geschrieben habe, wurde ich direkt von Doublepoint kontaktiert. Mir wurde eine Alternative für ein anderes Modell (höherpreisig, ohne Zusatzkosten) angeboten, welches ich angenommen habe und dann nach weiteren Kontaktaufnahmen meinerseits (via Live-Chat), wurde der Receiver dann tatsächlich verschickt. Unterm Strich hat sich aufgrund des kostenlosen Upgrades das Warten mehr oder weniger gelohnt. Allerdings war es doch sehr mühlselig und ich glaub ohne die ursprünglich negative Bewertungen wäre bis heute noch nichts passiert (bis auf leere Versprechen und Hinhalte-Aussagen).Ursprünglich: Ich habe am 12.08.2025 einen AV-Receiver bestellt. Das einzige was schnell und problemlos funktioniert hat war das Abbuchung des Geldes von über 800€. Alles andere war dann eine einzige Enttäuschung. Wiederholt über unterschiedliche Kanäle (E-Mail & WhatsApp) nachgefragt, wann der Artikel denn endlich verschickt wird. Man wird hier nur vertröstest, bzw. neuerdings via WhatsApp gar keine Antwort mehr erhalten!Die ursprüngliche Lieferung war "1 Monat", nun sind es bereits knapp 4 Monate und hier scheint sich nichts mehr zu tun.Ich kann nur jedem von diesem Shop abraten!English (automatically translated):Update: After I wrote a Trustpilot, I was contacted directly by Doublepoint. I was offered an alternative for another model (higher-priced, at no additional cost), which I accepted and then after further contact on my part (via live chat), the receiver was actually shipped. The bottom line is that the free upgrade was more or less worth the wait. However, it was very tedious and I think without the originally negative reviews nothing would have happened to this day (except for empty promises and stalling statements).Originally: I ordered an AV receiver on 12.08.2025. The only thing that worked quickly and easily was the debit of the money of over 800€. Everything else was a disappointment. Repeatedly asked via different channels (e-mail & WhatsApp) when the item would finally be shipped. You will only be put off here, or recently no answer at all via WhatsApp! The original delivery was "1 month", now it is already almost 4 months and nothing seems to be happening here. I can only advise everyone against this shop!Dutch (automatically translated):Update: Nadat ik een Trustpilot had geschreven, werd ik rechtstreeks benaderd door Doublepoint. Ik kreeg een alternatief aangeboden voor een ander model (duurder, zonder extra kosten), wat ik accepteerde en na verder contact van mijn kant (via live chat) werd de ontvanger daadwerkelijk verzonden. Uiteindelijk was de gratis upgrade het wachten min of meer waard. Het was echter erg saai en ik denk dat zonder de oorspronkelijk negatieve recensies tot op de dag van vandaag niets was gebeurd (behalve loze beloften en uitstellende verklaringen).Oorspronkelijk: Ik heb op 12-08-2025 een AV-ontvanger besteld. Het enige dat snel en gemakkelijk werkte, was het intrekken van het geld van meer dan 800€. Alles daarbuiten was een teleurstelling. Herhaaldelijk gevraagd via verschillende kanalen (e-mail en WhatsApp) wanneer het item uiteindelijk verzonden zou worden. Je zult hier alleen maar afgeschrikt worden, of onlangs helemaal geen antwoord via WhatsApp! De oorspronkelijke levering was "1 maand", nu is het al bijna 4 maanden en lijkt hier niets te gebeuren. Ik kan alleen maar iedereen afraden deze winkel te doen!
Doublepoint.nl did fail to deliver a paid expensive product. After more than 4(!) months they still did not deliver, despite many many promises. Even when I cancelled the order it took them 3 weeks to pay back my money!I, by the way, ordered the same product elsewhere, delivery took only 2 days ...It seems like a structural problem that Doublepoint does not stick to agreements, and also communication is very very slow and not very fact-based.It took me many emails, that were hardly answered, many chats, that for some reason always automatically stopped during the conversation. Many phonecalls did unfortunately have the same effect.All of the above did cause many frustrations and also impacted by trust level. As an audiophile you simply want to enjoy listening to your high-end product asap.The employees in general are friendly, but agreements made seem to always end up unreliable, and the reasons for not meeting promises made could never be explained in hindside.I am very disappointed in Doublepoint.nl, I will never buy any product again from them, and I do not recommend you to buy at Doublepoint.nl.Sorry for my realistic feedback, I'd wish I had better advice.
The only thing I can criticize is the unrealistic delivery times. Of the four AV receivers I ordered, each delivery was delayed.From the customer’s perspective, a much better solution would be to inform them of the delay, provide a specific delivery date, and let them decide whether to accept it. That was missing here.On the other hand, we do get a lowest price guarantee and an extended warranty.The DoublePoint support team is responsive, but they often struggle to provide a specific delivery date, and even when they do, something tends to be off.I noticed that the store is migrating to a new e-commerce platform. The logistics tracking and ordering processes have changed, so perhaps things will improve in the future.Ultimately, the order arrived, and the product is new and as described.
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Het team achter Doublepoint heeft een ware passie voor audio. Geluid waar je kippenvel van krijgt, waar je je helemaal in verliest. Wij worden meteen enthousiast als we audiofielen zoals jij ontmoeten.
Doublepoint is ontstaan uit een liefde voor twee dingen: internet en audio. Het ene was ons werk, het andere onze hobby. En wat is er mooier dan je werk en je hobby te combineren? Het resultaat is een moderne en gebruiksvriendelijke webwinkel met een assortiment om van te smullen.
Onze productkennis en ons respect voor jouw gehoor vertalen zich in een fijn gefilterd productaanbod. Alleen de meest hoogwaardige audio-apparatuur verdient een plekje in onze virtuele schappen. Apparatuur waar je nog vele jaren van kunt genieten.See more
