doublesecond.com

4.1
4.1 Based on 82 reviews

Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs. Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collection...

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McKenna Long
Questionable practices

I bought 1 dress in 2 different sizes, for a dinner dance, and thought I would try this manufacturer. When I got the dresses, by Royal Mail, I hung the dresses up and allowed them to hang for a couple of hours, before trying them on.When I tried it on the bigger size, it fitted me better, in the front. NOT IN THE BACK. The stitching of the dress looked incorrect, and inappropriately placed.Not what I was wanting for a dinner dance. I informed the company, as well as the outlet I had ordered the dress from, and the response I got was hang it up or steam it. Therefore, I had decided to return the dresses, and wear another dress I had. However 2 weeks later, I came home from work, to find another package from Double Second. It was the smaller dress, which had a stain on it, that I apparently made. Which I know I did not. I decided to see what my options are, with an unbiased company, and they have tried to help me. I have emailed the outlet again to let them know I will be returning the dress. Which I did not stain, as I only wear makeup, and fake tan on special occasions, and the stain is near the inappropriate stitching, and is only on the outer layer of the dress. But it is extremely worrying that this is the first review on TrustPilot about Double Second. I will update when I hear more.

2
Date of experience: May 02, 2022

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Business Details

  • Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.

    Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.

    Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more

  • email customercare@doublesecond.com
  • language https://doublesecond.com

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