AVOID! I ordered a dress through Debenhams and returned this to Double Second but weeks later received the dress back accusing me of “snagging” the dress. I merely had the dress on for 5 minutes to try on and took it straight off still with tags in tact and the security ribbon. Double Second have returned the dress to me now saying it’s in an unsaleable condition accusing me of damaging the dress because they apparently have a “QC” department that check all garments before dispatch. On reading some other reviews on here it doesn’t look like I am the only one. They asked me to escalate the matter through Debenhams but they’re only responding with the same response as they’ve given me so why ask me to escalate it? Going to now have to open a case with the bank causing time and effort for something I have not caused. Be cautious when ordering and ensure that you definitely want it so you don’t have to make a return!
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Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.
Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.
Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more
