I ordered a pleated dress to wear to a friend's wedding. The dress was lovely and fitted well, however there was a sewing flaw at the side section of the pleats and was very noticeable. I contacted Double Second and they were happy for me to return the dress and I would receive a full refund. I ordered a replacement dress and unfortunately this wasn't perfect either. There was puckering at the back at the bottom of the zip area. I was running out of time by this stage so just decided to keep the dress even though I wasn't satisfied. Can't fault the customer service I received from Gabriella. She was very friendly, helpful and always responded quickly. Overall, good customer service and lovely items of clothing but concerns about the quality in relation to the sewing.
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Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs.
Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment.
Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.See more
