I clubbed together with my friends to buy another friend a cookie cake for her special birthday. The website said it was 1-3 business days delivery, so not wanting to have an 'off' cake for her special day I allowed 3 days delivery. But sadly it took 5 working days to arrive and and we ended up having a very expensive late cake 2 days late! I got in touch with dough girl, explaining that we had bought another cake in the meantime and could we have some money back because of the delay, but was told that they only give 1-3 days as a guidance and don't actually give any guarantees when an order will actually arrive. Although this might be in their small print of their terms and conditions, it is obviously incredibly disappointing to have spent £20 on a birthday cake that we had to double buy and then to have customer services seemingly disinterested.
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