doughgirl.co.uk

2.8
2.8 Based on 64 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
george barnes
Expiring products received on first order

I placed my first order with dough girl with a lot of hope and expectations. I ordered a mystery box and 3 separate products. On delivery of the order I opened the package to find that the surprise box which comes with 4 bakes all had an expiry date for the same day which the received. On contact with customer services I was told that I would receive 20% off my next order for the trouble wich I declined. Then they proceeded to offer me a 50% refund on the affected items. I asked for a replacement box with products that are not going out of date instead of the 50% refund but this was rejected . I feel why should I I have to loose half my money because they decided to send me out of date products . It's such a shame because the 3 separate items that I ordered that was in date was actually very nice . But because of the experience I've had on my first order I won't be ordering again and I advise people not to either unless you want to risk recieving out of date products even though the delivery was sent and received within 24hrs. If the issue was satisfactory resolved I would have left a positive review as the in date products did taste great

1
Date of experience: Nov 26, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More