Ordered a box of 6 cookie slices for my son's birthday on 22nd July. Had confirmation email to say estimated delivery was between 24th - 28th July. I needed them for 25th but didn't want to order them to early and thought this would be ok when it states when ordering them they are dispatched within 48hrs. I emailed them late on 23rd because I hadn't had a dispatch email and explained they were for my son's birthday, they replied on 24th and said they were with the picking team and currently all in stock which I would expect as I ordered when all items I wanted were in stock. I replied and asked them if I they could be dispatched that day as wanted them for my son's birthday and pointed out the estimated delivery was incorrect from 24th as they hadn't even been dispatched. They replied again to say they were with their picking team and would be dispatched shortly. I replied again to ask if they were even going to dispatched that day and had no further replies. On the morning of my sons birthday 25th still no reply or dispatch email so I emailed again to cancel my order and they simply replied to say it had been cancelled and my order refunded. The responses were slow and robotic which no care they were for a celebration. So disappointing! I would not recommend this company at all!
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