I received a gift voucher but was informed in-store that it could only be used online, despite confirming with another staff member beforehand and spending an hour selecting items. The branch was having a significant sale, and I had to leave empty-handed. The manager refused to accept the voucher, yet online it indicated it was valid in-store. I contacted customer service, providing the voucher number, but they took a week to respond and asked for more photos. I sent one from my webcam, but it seems unnecessary. They could easily verify the purchase with the number. My boss purchased it online, so it's just a printed document. She won’t be buying these as gifts in the future. I have low expectations for resolution given the level of service. I lost out on hundreds of CHF in discounts. Given the high prices, it would be cheaper to fly and shop duty-free. Update: The response to my complaint seems insincere, and despite encountering two friendly staff members, another was quite dismissive. I'm hesitant to return to use my voucher because of the manager's attitude. I refuse to let the company keep the CHF 100 as that benefits them without me gaining anything.
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