Our experience with Douglass Allen was incredibly disappointing from start to finish. When selling our house, the property was not put on the market for three weeks and was not listed on Rightmove in a timely manner, causing unnecessary delay from the outset.
We were not kept informed of interest in our property at any point, and communication throughout the process was shockingly poor. On one occasion, we specifically asked for a viewing to be cancelled, yet this was not done and a viewer turned up at our home unexpectedly, which was completely unacceptable.
The member of staff handling our sale was off work for weeks, and during that time we were left completely in the dark with no proactive updates or handover. When I eventually called to chase an update, I spoke to someone who was extremely rude and unhelpful, which only added to the frustration.
To make matters worse, keys were released to the buyers before we had confirmed that we had vacated the property, resulting in them turning up before we had even left. This was a serious breach of professionalism and caused significant stress.
Overall, the lack of communication, poor organisation, and disregard for basic procedures made this a very upsetting experience. I would not recommend Douglass Allen based on our experience.
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