I scheduled a cleaning service for Monday, December 22 at 9:30 AM about a month in advance through their website. They called me on Friday, December 19 to confirm that I still needed the cleaner, and I confirmed that I did. On Monday, I waited for over an hour for the cleaner to arrive, but she never showed up. I attempted to call them, but their phone service wasn't accepting calls. I then went to their online chat and was told someone would get back to me. They did, and the representative was very courteous. He attempted to reschedule, but then he changed the terms of the job. I was very frustrated that I had to cancel in the end and wasn't informed beforehand. I could have made arrangements with another service... I won't be using them again.
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