Buyer Beware! Dovenmuehle is a 3rd Party Partner for Alliant Credit Union. When the Covid-19 Pandemic affected my business in March 2020. I called Alliant Credit Union regarding my mortgage payment. I have never been late and had a 787 credit rating. I had advised Alliant Credit Union that I have limited income at the time and was requesting my payments would be pushed back and that my credit would not be tarnished until I begin receiving Unemployment. The Representative stated not to worry everything will be ok. I called again and they gave me a number for Dovenmuehle. I must have called them 40 times and emailed the 20 times in the course of 2 months and left messages never receiving a callback, letter, or email. I had made my April payment in mid March, but held on to the May payment because I was told that my payments were pushed back to July 2020. This was all a lie. My friend ran a credit report and I was advised that Alliant Credit Union / Dovenmuehle posted to my credit report that I was delinquent in my payments. I went ahead and made a payment for May and June. I then followed up with a call to Dovenmuehle and got transferred to collections where the representative treated me like a criminal. I told him that I made payments for May and June and I wanted my credit fixed. He then transferred me to customer service and that individual helped me to to set up an account to where I could email a request to a forbarace removed and my credit fixed. I did so and called back the following day. They showed that I had not made my June payment when I already did. This was another issue I had to get fixed. 2 weeks have passed and my credit has not been repaired. I cant believe that Dovenmuehle can treat customers who have been in good standing this way. Promises made that my credit will not be tarnished were not Kept. I will definitely be refinancing my loan. I have never seen such incompetent organization. This has been nothing but a hassle and Alliant Credit Union does deserve some of the fault here.
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