I recently spoke with Tiffany (TCE) regarding the short sale loan process for a client. I was seeking general information about the process, specifically the website where the application can be submitted. At no point did I request any confidential information or account-specific details.
Unfortunately, Tiffany was rude and unprofessional during the conversation. When I asked about the website, she responded that she couldn’t provide it and implied I was asking too many questions. She then asked for my name and the business I work at. I found this interaction frustrating, as my questions were straightforward and directly related to the company’s publicly available process—not any client or personal information.
I hope this feedback is taken constructively, as professionalism and clear guidance are crucial when assisting agents with general process inquiries.
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